Tejas Gajjar

About

Years of experience

25+Years of experience

Industries served

3Industries served

Clients advised

F100Clients advised

Strategy & governance

AIStrategy & governance

Experience

1. Sep 2022 — Present

   Enterprise Architect

   Alliant Credit Union

   Serve as a trusted advisor aligning enterprise architecture with strategic business priorities.

   • Chair the Enterprise Architecture Review Board (EARB), guiding governance and technology investment decisions.
   • Partner with executive stakeholders to develop business and technology roadmaps.
   • Spearheaded advisory AI initiatives including an AI-enabled knowledge solution supporting call center operations.
   • Led AI-driven customer engagement and marketing automation initiatives using intelligent automation concepts.
   • Introduced a centralized AI governance approach promoting secure, scalable, and reusable AI services and agent-based solutions.
   • Support platform health, capacity planning, launch readiness, and enterprise escalation management.

   • Enterprise Architecture
   • AI Governance
   • Intelligent Automation
   • Roadmaps
   • Platform Operations

2. 2012 — 2022

   Enterprise Architecture & Technology Leadership

   Allstate

   Owned business and technology relationships across enterprise business units.

   • Led executive reviews and technology roadmap planning.
   • Supported cloud modernization, operational readiness, SWAT escalation management, and platform operations.

   • Cloud Modernization
   • Executive Advisory
   • Platform Operations
   • Escalation Management

3. 2005 — 2012

   Senior Technology Consulting Leadership

   Infosys

   Served as trusted advisor for Fortune 100 customers across enterprise transformation initiatives.

   • Owned customer relationships, executive engagements, workshops, and strategic planning activities.
   • Managed customer escalations and coordinated global cross-functional delivery teams.

   • Customer Success
   • Executive Workshops
   • Global Delivery
   • Strategic Planning

Expertise

Core competencies

• Technical Customer Success
• Executive Advisory
• Enterprise Architecture
• Cloud Strategy (AWS / Azure)
• AI Strategy & Governance
• Business Relationship Management
• Technology Roadmaps
• Platform Operations
• Capacity Planning
• Incident & Escalation Management
• Digital Transformation
• Architecture Governance
• Executive Workshops

Selected achievements

• 25+ years of enterprise technology and business transformation experience.
• Trusted advisor to business and executive stakeholders across financial services, retail, and insurance.
• Led cloud, AI, and digital transformation initiatives through architecture and governance.
• Experience with platform health, capacity planning, launch readiness, and escalation management.
• Introduced enterprise AI governance and business-focused AI initiatives to improve operational efficiency.

Credentials

Education

• MBA, General Management

  Specialization: Data Analytics

• Bachelor's Degree, Electronics & Communication Engineering

Certifications

• AWS Certifications
• Microsoft Azure Certifications
• CCNA
• SANS Cloud Security Training